1.1. Booking and prepayment are required for all our proposals, both in Calendar and tailor made/private.
1.2. Depending on the type of event, the booking procedure are the following:
1.2.1. Events on Calendar: can be booked and bought only online* .
1.2.2 In case of a booking/purchase it is mandatory to present at the meeting point the booking confirmation email in either paper or electronic format (on your smartphone or tablet).
1.2.3 The realisation of the event is subject to the achieving of the minimum number of participants required.
1.3 Private events: we invite you to contact us directly, we’ll be happy to send you our best proposals according to your requests.
1.4 For further information and support we ask you to come to visit us in our office in via Garibaldi 8/1/A, 16124 Genova (GE), call us 3486984818 – or write us firstname.lastname@example.org
*attention: the price includes the event as it is described on the web site. The price doesn’t include potential extra, if not otherwise specified. The online payment is handled directly by PayPal, Nexi e Masterpass, RETE CONTATTO GENOVA can not be held responsible for any problem related to the payment. Any right to demand a price reduction – if applicable – not expressed at the time of the booking causes the decay of the right. RETE CONTATTO GENOVA is committed to maintain the site updated and functional. Any responsibility for errors and or malfunctioning is excluded. All the information regarding the services, the prices and contents are supplied within the website. These contents are accurate and inserted in good faith, however RETE CONTATTO GENOVA can not be held responsible to anyone for the possible inaccuracy or incompleteness of such contents. The Website is available in the form and ways in which it is displayed at the moment of the usage. RETE CONTATTO GENOVA disclaims any liability for any direct or indirect loss that results from the use of the information within the website. The accurate content of the site can be subject to changes at any moment and without any notification.
2. PAYMENT TERMS
2.1. Events on Calendar: online through PayPal, Nexi or Masterpass
2.2. Tailor made/private events: through bank transfer, PayPal, Nexi or Masterpass
2.3. For all the online payments we make use of PayPal, Nexi or Masterpass since they are the global leader in online payments,so they are able to guarantee our and your security.
2.3.1. Invoicing and Exemption:
2.3.2. During the booking the Customer is obliged to supply in advance the tax information required and to request explicitly for the invoice at the time of the quotation.
2.4. In case of events which include a guided tour we specify according to art. 22 D.p.r. n. 633/1972 the guided tour’s service is VAT free.
2.4.1. According to article 2 lett. n) D.p.r. n. 696/1996 RETE CONTATTO GENOVA is exempted by the emission of any tax receipt.
2.4.2. According to art. 22, n. 6 D.p.r. n. 633/72, RETE CONTATTO GENOVA is not obliged to issue an invoice, unless the customer requires it explicitly and in advance.
3. THE PRICE INCLUDES/ DOES NOT INCLUDE
3.1. All our proposals include:
3.1.1 The described services and in case of cultural activities are held by licensed tour guides (unless expressly indicated exceptions).
3.1.2. R.C.T. insurance cover with a leading insurance company to protect all visitors against unintentional damage.
3.2. The tour on the Calendar do not include:
3.2.1. Extra services not put in the description ( they can be added on request and on quotation).
3.2.2. The price of the entry tickets to museums and exhibitions, if applicable;
3.3. Requests for variation or timetable extensions of guided tours can not be accepted, unless expressly agreed in writing by the 15th day before the date of the tour and subject to availability.
3.4. If not explicitly indicated, all our proposals do not include possible further extra (i.g. means of transport, ecc.)
3.6. In case of losses or damages, the Customer is obliged to pay a penalty to be defined according to the damage or loss.
4. DISABLED/ OTHER DISCOUNTS
If possible we try to break down any “barriers” for a more widespread culture and knowledge.
4.1. We apply a discount to the service of cultural activities in the Tours on Calendar to disabled people and their companions prior to the sending of an email with the medical certificate released by the public medical commissions and/or the scrutiny of serious handicap.
4.1.1 Entitled (until a maximum of two people per guided tour prior still available slots)
- sightless and deaf people and people with serious motor disabilities;
- psychic and psychological disabled
4.2. We try to pay attention also to children and families:
4.2.1. Children between 0-5 years old (included):
- the service is free for all the tours on Calendar (except for the amplification system and/or possible entry tickets according to museums or bodies’ conditions);
- We invite you to ask for information if the tour on Calendar provides for the use of means of transport.
4.3. To know if and how it is possible to book, please contact our number 3486984818 and/or write to email@example.com
4.4. If eventual rights or discounts (coupon codes) and/or discounts on entry tickets are not inserted and/or selected at the purchase stage, it causes the decay of the right.
5.1. All the events are supplied in Italian, unless it is specifically requested during the ask for tailor maid/private tour.
5.1.1. All the Tailor made tours may be supplied in any language (also extra-european one) prior check of availability.
5.1.2. In any case an additional interpreting service is available prior check of availability and quotation.
6. HOW TO GET READY FOR THE EVENT
6.1. Details: date, timetable, meeting point and possible useful further information are indicated with the following modalities depending on the type of tour:
6.1.1. Events on Calendar: in the booking confirmation email (except possible variation that we will promptly communicate);
6.1.2 Tailor made/private events: in the email that we will send to the Customer some days before the date of the event/guided tour, including the necessary attachment if required.
6.2 We recommend comfortable shoes and to always look at the weather forecast before leaving ( with the exception of tours in case of tour on boat, tram, bicycle, car or other means of transport, our outdoor guided tours are usually pleasant walks that last between 90 and 120 minutes circa, if not otherwise agreed with the Customer,).
6.3 If the event includes a pace of worship we strongly recommend suitable clothing (Women should have shoulders and knees covered, Men should at least have a t-shirt and short pants).
6.4.If the event includes food and beverage we have the possibility, with at least 12 hours notice,to prepare gluten free or vegetarian menus, however we can’t guarantee the not “contamination” of the ingredients during the preparation.
7. BAD WEATHER
7.1. Ourevents are confirmed also in case of bad weather, unless objectively severe conditions and natural disasters. In case of additional third party’s services ( tram, boats, ecc.) you are still subject to the regulations imposed by the supplier.
7.2 In case of cancellation operated by RETE CONTATTO GENOVA, please refer to point 8 below.
7.3 We are aware that a tour in the rain could not be the same, but unfortunately there isn’t any system that can help us to foresee the weather and even if it existed, there would not be any chance to satisfy everyone setting a new date. Both our tailor made/private events and the one on Calendar are organised far in advance precisely because we’d like to give everyone who’s interested the chance to take part in them. Therefore it is impossible to foresee the weather of a specific day. But don’t worry! Genova is Superba (Superb) even in the rain!
8. VARIATION IN THE VISIT/EVENT
8.1. Variation of dates, stops and timetable: the tours may be subject to changes or limitations due to operative needs or to force majeure (Strikes, special complete or partial closure of the places of visit, fault of the surface or navigational mean used during the visit, natural disasters,demonstration, traffic changes, disorganisation of the bodies that has to be visited ecc.) not attributable to RETE CONTATTO GENOVA.
8.2 Regarding potential requests of variation or extensions of time, we invite you to read point 3.4 above.
8.3 Rate variations: In case of unexpected costs or regulatory changes, the rates will be updated and communicated through email to the Customer for the balance.
8.4 Cancellation by RETE CONTATTO GENOVA: if the variation or limitation concerns an essential part of a tour/event, RETE CONTATTO GENOVA will proceed with the cancellation of it giving a telefonic communication and/or sending an email. If possible RETE CONTATTO GENOVA will also propose a tour/event of equal value that would not involve a variation in the rates. The Customer will be able to accept the alternative proposal or request a refund of what has been paid ( the cost of the museums or exibition’s entry tickets if provided as well as the additional costs related to the refund are always excluded).
8.5 Potential complaints -under penalty of forfeiture- must be sent without any delay and anyway at the latest 10 days from the date of the event/guided tour through email to contatto@contattogenova .
9. CANCELLATION BY THE CUSTOMER
9.1 Cancellation has to be communicated by written email to the address firstname.lastname@example.org . It will result in the following refund or penalty ( except for the museums’ entry tickets when provided as well as for the additional costs connected to the refund), according to the type of service booked* and the date of receipt of cancellation (RETE CONTATTO GENOVA’s response to the same address as the sender of the cancellation email will be deemed authentic) :
9.2. Tours on Calendar:
9.2.1. Until the 20th day preceding the event will be kept the 10% of the rate;
9.2.2. Until the 15th day preceding the guided tour will be kept the 50% of the rate;
9.2.3. From the 10th day preceding the guided tour the booking is considered confirmed, not cancellable and therefore not refundable.
9.2.4. In case of no show at the meeting place at the expected time, namely in case of loss of contact with the guide once the visit has started, the booking is considered definitely confirmed and therefore not refundable.
9.3. Tailor made/ private events(except other explicit agreements):
9.3.1. Until the 20th day preceding the event/guided tour will be kept a rate equal to the 20% of the one agreed;
9.3.2. Until the 15th day preceding the event/guided tour will be kept a rate equal to the 60% of the one agreed;
9.3.3. Until the 10th day preceding the event/guided tour will be kept a rate equal to the 100% of the one agreed;
9.3.4. Starting from the 10th day preceding the event/guided tour the booking will be considered confirmed and not cancellable, therefore not refundable.
9.3.5. In case of no-show at the meeting place at the expected time, namely in case of loss of contact with the guide once the visit has started, the booking is considered definitely confirmed and therefore not refundable.
9.4 We invite you to call us right before or after the written communication during the office hours (from 10.30 a.m. to 7.30 p.m. local time) to the number 3486984818.
* The refund of exhibition or museum entry tickets is not provided unless they are inaccessible because of causes attributable to their own organisation. However the refund will take place after the seller’s authorisation.
10.1 Unless expressly indicated, all the catalogues, images and text within the website or sent through any other support- are creations of intellectual property of RETE CONTATTO and ARM S.R.L.S.and all service related are reserved. The reproduction and diffusion (even partial) in any form of photografies, pictures and texts is forbidden.Eventual link will be allowed only via the communication channels on the website, namely prior ETE CONTATTO GENOVA and ARM S.R.L.S’ written authorisation.
10.2 The brand and distinguishing marks of the society are exclusive property of ARM S.R.L.S.
10.3 Offenders will be prosecuted according to law.
11.1. Personal data are processed according to GDPR 2016/679 and its subsequent modifications and addictions.
11.2. The Data Controller for the purposes below is RETE CONTATTO GENOVA. with legal office in Via Garibaldi 8/1/A, 16124 Genova (GE), VAT number/CF 02558500993
12. COMPETENT COURT
12.1 In case of any controversy, the only competent court is the Genova one.
Last update: 1st June 2021